Certifications
Vidext is ISO/IEC 27001 certified — the international standard for information security management systems. The certification covers how we manage information security risk across our organisation and the Vidext platform.
Data protection and privacy
We process personal data in compliance with the EU General Data Protection Regulation (GDPR) and Spain's Organic Law 3/2018 (LOPDGDD). Our Privacy Policy explains what we collect and why. When we process personal data on behalf of a customer, the Data Processing Agreement included in our Terms and Conditions governs that processing, including the list of sub-processors.
AI processing
- Vidext sends only the content and context needed to perform the AI or media feature requested by the user.
- Vidext does not use Customer Content to train AI models and contractually prohibits its AI sub-processors from doing so.
- Language, document, image, speech, transcription, and avatar providers may process Customer Content to return the requested result. The current provider list is maintained in the DPA, and the AI providers and data flow documentation explains how Vidext uses these services.
- Vidext configures Cloudflare AI Gateway not to retain raw request and response payloads in gateway logs; operational metadata such as model, token usage, status, cost, and duration may still be recorded.
Infrastructure and access
- Personal data is stored on secure servers maintained with appropriate privacy safeguards.
- Access to customer data is limited to authorised processors who need it to provide the service.
- Data transferred outside the European Economic Area is protected by appropriate safeguards (Standard Contractual Clauses or the EU–US Data Privacy Framework).
Incident response
If we discover or suspect a personal data breach, we notify the relevant supervisory authority without undue delay — within 72 hours of becoming aware of it — and affected users where required.
Reporting a concern
To report a security issue or ask about our security practices, contact support@vidext.io. For data-protection matters, write to datos@vidext.io.
You can also raise ethics or compliance concerns confidentially through our whistleblowing channel.